Creating a better user experience in a complex collaboration landscape
A typical unified communication environment includes telephony, audio conferencing, web conferencing, video conferencing and immersive telepresence. These solutions have traditionally existed in silos with separate administration, varied standards, limited interoperability and a disparate user experience. Employees now have higher expectations when it comes to communicating and collaborating in the workplace. They want to work smarter and faster with an integrated set of collaboration tools and applications. However, UCC deployments are notoriously complex and challenging - the reality is that confusion is more common than collaboration.
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