Repair Center Supervisor
Daktronics - Brookings, SD
Repair services is responsible for providing timely, efficient, and quality services to our customers through component product repairs. This position would supervise and oversee functions and value streams of the repair center located in Brookings, SD covering all markets.
1. Plan for and oversee the work of personnel to achieve established throughput, quality of workmanship, and overall productivity goals of the repair process.
2. Interview, train, evaluate, and mentor employees in order to help grow strong leaders.
3. Determine employee, equipment, and workstation needs to meet workload requirements in the repair center.
4. Participate in department leadership, value stream, and strategic, planning sessions.
5. Understand, develop, and promote Lean thinking concepts for continuous improvement.
6. Develop and modify standard work for direct reports.
7. Actively participate in tier meeting structures and reporting.
8. Learn and successfully navigate Glovia, DakInfo, Excel and other software pertaining to Customer Service.
9. Order necessary supplies and equipment when needed to maintain shop functionality.
10. Communicate effectively with customers and team members using good judgment and make good decisions.
11. Consistently complete quality work in a timely manner.
12. Become knowledgeable of and follow company policies and procedures.
13. Perform other duties as assigned and needed to meet customer and department expectations.
1. Bachelor’s degree required. Electrical Engineering, Electronic Engineering Technology or similar focus preferred. Non-technical focused bachelor’s degrees with relevant experience will be considered.
2. Lean Management experience preferred.
3. Good technical writing and verbal communication skills required. Fluent in English; written and verbal.
4. Ability to learn quickly.
5. Valid driver’s license and good driving record. Motor vehicle records will be verified.
6. Background check will be conducted.
7. We do not sponsor immigration visas for this position.